Please reach us at sweetvanillabaker@gmail.com if you cannot find an answer to your question.
Yes, we can absolutely deliver your order. Deliveries may be subject to a delivery charge. Wedding cakes and more complex cake orders always include delivery and set up in the price.
While we do follow the Dine-Safe protocols for safe food handling and preparation, as well as Durham Region Health Department cleaning and sanitizing regulations, we are a home bakery and our kitchen does contain some of the common allergens such as dairy, eggs, nuts and tree nuts and wheat. As such, we cannot 100% guarantee that any cake, or product from our kitchen is allergen free.
YES! We love customizing orders. With the exception of our quick pick menu cakes, all other orders can be customized with colours and flavours.
We love seeing your inspiration photos however we cannot copy another bakers work, we can only be inspired by it.
Absolutely YES! We LOVE Grandma's old recipes and especially trying to figure out what those old recipes were!
Absolutely!!! We are always happy to work with you and provide options that will fit into your vision and your budget.
Unfortunately no. All of our products are made to order and come with a specific pick up or delivery time.
The earlier the better. A minimum of 3 weeks notice for decorated sugar cookies and custom event cakes and 2 days notice for our Quick Pick and Sweet Treat items. However, on occasion we have availability with less notice, so go ahead and ask!
For your convenience we offer payment by email transfer or to the invoice with a credit card. Orders are only considered accepted and confirmed once payment has been received.
Unfortunately, whatever happens to your order once it leaves our possession is out of our control and no refunds can be given under those circumstances. We do our absolute best to ensure a safe and secure delivery or pick up as well as provide all the important instructions needed for storage, transportation and cake cutting. That being said, I stand by all of my work 100% and if you feel that something is wrong with the quality of your order I will offer a refund on the return of the un-eaten portion of the product with in 24 hours of the event.
Our cookies are best consumed fresh. If your cookies happen to make it home, please store in an airtight container at room temperature for up to 2 weeks. Alternatively, cookies can be stored in the freezer in an airtight container for up to 4 months.
If you have opted to pick up your cake please ensure you have:
~ a flat space to place your cake box
~ passenger floor is best
~ in your lap on on the seat is a BIG NO
Always pick up and carry your cake from the bottom of the box, with one hand under the box. Store your cake in the fridge in the box. One hour prior to serving remove the box from the fridge and allow to come up to room temperature, in the box, away from light, heat and moisture.
After serving, any leftovers should be stored in an airtight container in your fridge.
Check out this video with three ways to cut your cake
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.